Frequently Asked Questions

You can view our operational, upcoming, and planned locations at milence.com/network or in the Milence app.

Milence charging sites are only accessible to electric trucks. The sites cater for various lengths of trailers and goods. Passenger cars cannot charge at our locations.

Reservations aren't required. In 2025, booking is rolling out to selected sites, but ad-hoc arrivals remain welcome depending on availability.

Yes, Milence accommodates legally required breaks (45 minutes and overnight stays), recognizing trucks cannot move during these periods.

If your truck is sufficiently charged and your break time is over, it is good etiquette to move your truck to free up the charging bay for others.

First, ensure the cable is connected to your truck. Check your payment method and account funds if using a bank card. For eMSP cards, contact your provider. For Milence Charge Cards or persistent issues, call the support number on the charger.

Confirm the session has stopped via your app or the charger display. Try unlocking the connector through your truck's charging screen. If issues persist, contact support at the number on the charger.

Yes, the Milence app can be downloaded and used for free.

The Milence app provides information about operational sites, real-time charger availability, and hub amenities within our network.

The Milence app is available for Android 5.0 (API level 21) or newer, and iOS 13.4 or newer.

Yes, the cards are pre-activated and ready to use immediately. You can check their status in the Milence Portal.

No registration needed. Cards appear automatically once shipped. You can optionally add reference labels like license plates or driver names.

Set the token to "Blocked" in your Portal Tokens tab. Contact sales@milence.com to request a replacement. We will ensure you can continue charging.

Pay with bank/credit cards via the payment terminal, Milence Charge Cards, or various eMSP charge cards and apps at the charger.

Tariffs vary by country and are displayed transparently in the app, at stations, and online. eMSP customers pay according to their provider contract terms.

Before the session starts, €199 (excl. VAT) is reserved since the session duration is unknown upfront. The final amount is settled immediately after the session ends.

Milence Charge Card holders receive automatic monthly invoices. Bank card payments provide QR-linked receipts at the terminal. eMSP users should contact their provider.

Our Booking Tool enables fleet managers, dispatchers, and truck drivers to reserve charging time slots for their electric trucks at selected charging hubs.

Access through the Milence Portal (web-based, contractual agreement required) or via direct API integration. Contact sales@milence.com for more information.

Not initially, as we want to encourage adoption. Future fees will be transparent and reasonable, though partner platforms may have their own rates.

We support bookings up to six (6) months in the future, based on specific customer agreements.